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Lou Bachrodt Chevrolet Inc complaints

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1801 West Atlantic Blvd.
Pompano Beach, FL 33069 | Get Directions

(954) 633-7817

http://www.pompanochevy.com

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Total Amount in Dispute:
$850.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lou Bachrodt Chevrolet Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lou Bachrodt Chevrolet Inc

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9/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $850.00 Amount Settled: $0.00

Customer Complaint

8/16/2022

Do not bring a vehicle to these folks because they are Crooks and Liars had a vehicle serviced supposedly repaired for my sunroof they charged me $850 I paid the bill with a credit loan they got me, get the vehicle and sunroof is inoperable not working just like when I brought it in there no improvement the service writer bill had me sign the paperwork and never told me that it wasn't working to my surprise picked up my vehicle sun roof still broken then I come to find out they want more money but they never said that to me when I picked up my vehicle I will not trust these people ever again will never step one foot back in that dealership and the two vehicles that I'm getting ready to purchase I'm going elsewhere believe me they are thieves. I'm contacting the finance company that they referred me to and I'm trying to get the finance contract canceled for fraud. Resolution Sought Complete refund.

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