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Low Rate Towing complaints

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510 Logan Avenue
Burlington City, NJ 08016 | Get Directions

(609) 209-6170

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Low Rate Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Low Rate Towing

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3/15/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

Was taken to low rate towing by one of there workers whom claimed to be a mechanic. On Sunday the 19th of February an his mechanic messed my car up more than fixed it. Resolution Sought They fraudulently claimed to be a mechanic who knows how many others were beat out of there money.

Company Response

3/3/2023

Company states: I told the customer we are not open on Sundays and we only provide towing services. It's possible this customer received fraudulent services and someone was trespassing on our property. If she has the name of the person, I can check to see if he works here, but again, we don't repair vehicles here, and we are closed on Sundays.

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