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Lower.com complaints

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8131 Smiths Mill Road
New Albany, OH 43054 | Get Directions

(833) 920-2273

http://www.lower.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lower.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lower.com

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/3/2022

This company started a loan for me in August 2022 and broke conversation with me for no reason when I explained I had a legal time line to comply with The first agent was helpful at first then made little effort to contact me after an appraisal for about three months I was given the run around only to find out my agent quit after an appology his supervisor took my case and fail to communicate with me after numerous calls and texts it was only until I call his phone on November 2 that he phoned me and stated he was in Mexico how unprofessional was that Resolution Sought Take responsibility for making me loose precious time in which I may have to pay a lawyer's fee or losing my

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