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Lowe's complaints

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2829 Augusta Rd
West Columbia, SC 29170-3322 | Get Directions

(803) 926-8885

http://www.lowes.com

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Total Amount in Dispute:
$517.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lowe's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lowe's

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1/30/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $516.76 Amount Settled: $0.00

Customer Complaint

1/4/2025

I ordered a Pitt boss pro series smoker grill on November 25, delivered assembled on December 13. Order #300901330240673350. The auger does not work. It gives an error message every time you turn the grill on. The screws are also stripped on the grill and I did not receive the meat probe when it was delivered. I have tried chatting twice today with customer support. Both times I was disconnected. I have tried calling customer support, the first rep said she was processing an exchange to have a new one delivered and assembled where they would pick up the defective grill. She put me on hold and then I waited for 35 minutes. Call disconnected. A representative answered that was in your card services division. She said she didn't know why I was there and sent me back to the main menu again. I then spoke with a fifth representative who told me I am eligible for exchange but her system was not allowing her to process the exchange. So now she gave me a case # for west Columbia, sc location to contact me. Case # 64742625. This will be the 6th representative that I've spoken to and this is still not resolved. I received a defective grill and I need it to be exchanged at my home location for a new grill. This is completely absurd that I've waived 3 hours of my day on Saturday dealing with customer support and zero resolution. Resolution Sought I want a new assembled grill to be delivered to me to exchange the defective one that I received.

Company Response

1/30/2025

Per customer, this has been resolved.

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