Find a reputable business?

Complaints and Resolutions

Lowe's Home Centers Store #2484 complaints

Read Complaints File Complaint View Full Report

1777 Millerville Road
Baton Rouge , LA 70816 | Get Directions

(225) 273-7200

http://www.lowes.com/store/la-...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,009.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lowe's Home Centers Store #2484 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lowe's Home Centers Store #2484

Sort by

2/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,008.62 Amount Settled: $0.00

Customer Complaint

1/6/2023

I bought a new washer and gas dryer on 11-4-22 from Lowe's . It delivered 2 weeks later. Since I have received the gas dryer it has not worked. I even bought the extended warranty and can not get this problem solved. . I went to the store a week after receiving the dryer to tell them that I wanted it replaced with a new one. The salesman (Abraham) said that he could not do that. I had to call the 1-800# on my warranty. He promised they would take care of it which was a lie. Someone eventually had a contracted company(Solar) call and set up an appointment to come out and look at it. I was told I would have to pay $100 service call. What??. Well, I had no other option but to schedule an appointment. I waited all day and they never showed nor did they call . I was told the next day that they had a record of the guy coming out and checking the dryer. They stated he ordered the parts and would be back next week to fix it. Lie!! I have contacted Lowe's and Whirlpool over and over again. Constantly being told we will get back with you and not a soul as got back with me. Now it is going on two months and this problem has not been resolved. Resolution Sought I want them to pick up this gas dryer that has never worked and replace it with a new electric dryer. The clothes are always damp and you have to dry the same load at least 4 times to get them almost completely dry. Then I have to drape them all over the house until they dry completely. I also want my money back for the extended warranty. I was told by one of the sales people at Lowe's that if I had not bought the extended warranty they would have replaced the dryer with no problems. Unbelievabl

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile