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Lowe's Home Improvement #0089 complaints

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2850-I Centre Drive
Fairborn, OH 45324 | Get Directions

(937) 427-1110

https://www.lowes.com/store/oh...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lowe's Home Improvement #0089 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lowe's Home Improvement #0089

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

12/29/2023

In March 2022 I had a vinyl fencing installed by Lowe's. Around 4 months after that, I came home to find several pieces of the fence out and laying on the ground in two different locations. Both on corners. I called Lowe's, they said there's nothing they could do because it wasn't their fault. They said I would have to by the pieces in fix it myself. I was so upset with the crappy work. We managed to get the pieces in and pushed it back together only to have it come apart many more times. This week it was so back I couldn't do anything to help get it back together . I called Lowe's again , and they said since it been over a year it was too late to do anything . They said they had no notes in their system saying i had called year ago. Resolution Sought I just want my fence fixed properly.

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