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Lowe's Home Improvement complaints

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1603 E Main Street
Lincolnton, NC 28092 | Get Directions

(704) 748-9395

http://www.lowes.com

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Total Amount in Dispute:
$765.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lowe's Home Improvement closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lowe's Home Improvement

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2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $764.71 Amount Settled: $0.00

Customer Complaint

1/10/2024

I was supposed to have a dryer delivered on December the 9th and they did not leave the dryer because a knob was missing. When the attempted to redeliver on the 22nd they said that some screws were missing and refused to install or leave the dryer. They said they felt threatened . I did not threaten them. I then demanded a refund. They said they would process it. I have yet to receive the refund. I was told it was being sent in a gift card but have not received such gift card. I did not want it on a gift card. I wanted it refunded to my credit card. I have called multiple times to 18004456937 the customer service line with no resolution. They say that the refund is coming from the Charlotte office but they can not provide a direct number for that office. Resolution Sought Refund the amount owed to me to my credit card that I made the purchase with.

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