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Lowe's Home Improvement complaints

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2369 Alexandria Pike
Highland Heights, KY 41076 | Get Directions

(859) 442-9333

https://www.lowes.com/store/ky...

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lowe's Home Improvement closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lowe's Home Improvement

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4/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

4/3/2025

I, FOR NEARLY A MONTH, HAVE TRIED TO GET LOWES IN HIGHLAND HEIGHTS KY TO COME AND REPAIR MY GE DRYER. I'M STILL UNDER THE 12 MONTH WARRANTY, ADDITIONALLY A 5 YEAR WARRANTY ALSO. IVE TALKED TO AT LEAST 20 TO 30 PEOPLE. THIS HAS GOTTEN NO WHERE. THEY'VE PUT ME ON HOLD, TRANSFERRED ME, TAKEN HOURS AND HOURS OF TIME AND VERY MUCH STRESS, ABOUT 3 WEEKS AGO I GOT UP ONCE AGAIN TO CALL… I ENDED UP BEING TAKEN TO THE HOSPITAL BECAUSE MY BP GOT SO VERY HIGH. I'VE NEVER HAD IT BEFORE. I SPENT 4 DAYS THERE THIS HAS TAKEN ME TO A LIMIT BEYOND NO ONE SHOULD HAVE TO GO THROUGH. I'VE STILL NOT GOTTEN MY DRYER FIXED, I WAS ON THE PHONE 2 1/2. HOURS TODAY. I'VE TALKED TO LOWES MANAGER, GE MANAGEMENT, AND ANYONE THAT THEY COULD PASS ME ONTO. I THINK IT'S NOT RIGHT THAT ANY PERSON SHOULD HAVE TO GO THROUGH THIS. I CALLED CREDIT CARD COMPANY AND TOLD THEM TO CREDIT BACK MY FULL AMOUNT AND COME BACK AND PICK THEM UP. I WILL GO ELSEWHERE. BUT IF YOU CAN'T GET THEM OUT TO FIX IT….YOU CAN'T GET THEM PICKED UP. I HAVE CASE #S REFERENCE #S, PHONE #S.. NO ONE WILL HELP! I WANT MY DRYER FIXED OR COME AND PICK BOTH THE WASHER AND DRYER UP AND REUND MY ENTIRE AMOUNT OF $2083.14 THAT I PAID ON 07-16-2024. THANKS, I HOPE YOU CAN HELP ME ! Resolution Sought I WANT THEM TO FIX THIS IMMEDIATELY. I'VE WAITED FOR A MONTH. IF THEY CAN'T DO THAT…REFUND THE ENTIRE AMOUNT OF BOTH THE WASHER AND DRYER. ORDER #1058798328 CASE # 16007877 REFERENCE # 009071719587860

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