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Lowe's Home Improvement #1732 complaints

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2000 Tamiami Trlail
Port Charlotte, FL 33948 | Get Directions

(941) 421-1041

https://www.lowes.com/store/fl...

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lowe's Home Improvement #1732 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lowe's Home Improvement #1732

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11/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

4/25/2024

16 months ago I paid in full for hurricane windows! The first installers attempted to install my window could not get them to fit so they cut away my dry wall and damage my stucco , ruined my window sills ! They also damage my plantation shutters! They end up handing me the permit and walk off the job leaving my house a wreck! Lowe's s sent out new installer because that installer no longer works with them! So the new installer came out and could never figure out the measurements so it went to installer #3 This installer since last September keeps scheduling appointments an never shows up for them! He canceled on me again last week and I keep requesting days off, so I'm losing out on my income to top it all off Resolution Sought Get my money back and compensation for the damage they have done and the work that I have miss!

Company Response

5/31/2024

Updated Response: 11/18/2024: Regarding the complaint by Ms. Gipson we write to advise you that we have reordered the missing window and screen. We are working with the installer to complete the installation. We will continue to work with the customer towards an amicable resolution to their complaint and will update you on or before 12/18/2024. Updated response 8.23.24 - that we have reordered the missing window and screen with the expected arrival date of 9/9/2024. We continue to work with the customer towards an amicable resolution to their complaint and will update you on or before 9/20/2024. REVISED RESPONSE 7.26.24 - Regarding the complaint by Ms. Gipson we write to advise you that we have scheduled the installation for 8/5/2024-8/6/2024. We continue to work with the customer towards an amicable resolution to their complaint and will update you on or before 8/23/2024. *********************************************** Company states; Regarding the complaint by Ms. Gibson, we write to advise you that We are working with the customer on getting her Hurricane windows installed. We have ordered new windows and will be receiving them on 06/19/2024. Once they arrive, we will be installing them for her and fixing the other issues mentioned in the original complaint. We continue to work with the customer towards an amicable resolution to their complaint and will update you on or before 06/28/2024. Sincerely, Lowe's Executive Customer Relations

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