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Lowe's Home Improvement #2339 complaints

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9149 Pearl Road
Strongsville , OH 44136 | Get Directions

(440) 239-2630

https://www.lowes.com/store/oh...

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lowe's Home Improvement #2339 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lowe's Home Improvement #2339

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9/27/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/24/2023

Paid in full over a year and a half ago to have fence install. Fence gets installed and they installed it improperly into the ground. I call immediately and they admit to this is improper have been in the phone with them every month for over a year. They keep stating they are submitting work orders and giving me the run around taking so much of time contacting them and then asking me to contact their contractor. The fence is warped and the first fix they stated a laser cut around the bottom. They hack sawed every board uneven. Contractor came out stated they will fix every board and it does look bad. I have submitted pictures talked for hours and today stated the order was closed and opening up again. Pretty patient guy but this can't even be stained being over a year old and have been contacting them every month. Don't know what my options are but friend told me to file a complaint. I paid them up front and over a year and a half they keep giving me the run around. Resolution Sought Fix the fence or just compensate me to fix it myself. Or just do for once what they say they will do and actually follow up with me instead of false claims they will contact me back and think I will just forget. I walk out everyday and it's an easy reminder.

Company Response

9/15/2023

Company states; Work order is set up for October 3rd, 2023.

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