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Loyal Towing complaints

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2647 Main Street
San Diego, CA 92113 | Get Directions

(619) 794-7637

http://www.loyaltowing.com

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Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Loyal Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Loyal Towing

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10/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

9/16/2022

This company has been daily charging people 'Lien Fees' for cars in their possession ongoing. They are doing this with cars they hold for less then 5 days. They have violated the DMV code 18.05 and violated the civil rights of vehicle owners civil rights for due process, while holding their cars hostage. Specifically toward lower income people or person that have recently purchased their cars from auction and private owners. They have done this more then once and a formal complaint is being filled for full investigation at the California Attorney Generals office for a Class action. Resolution Sought To have them refund all victims and their business licenses to be rivaled and banned. All their personal and business assets to be size and the investigation to include all gas stations and other locations that are involved in this sham.

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