Complaints for LTC Leads in Anaheim, CA - 100052136

675 North Euclid Street, Suite #364
Anaheim, CA 92801 | Get Directions

(800) 520-6781

http://www.ltcleeds.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints for this company allege that clients pay in advance for leads or appointments which are not as represented by the company. Most complainants allege unfullfilled contracts, reporting they receive leads or appointment information where either the customer is not aware of the appointment, or no one is home. Other customers allege the company fails to provide the number of leads paid for. Most complainants allege they are unable to obtain refunds, and that the company failed to disclose the "No Refund" policy prior to agreeing to services.

The company responds to most complaints by disputing the complainants allegations, offering to replace failed or inappropriate appointments or leads, or by explaining the terms of the contract.

Complaint Closing Statistics

0 complaints against LTC Leads closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

LTC Leads complaints