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Lucero Designs LLC complaints

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5560 Fundy Street
Denver, CO 80249 | Get Directions

(720) 365-9347

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Total Amount in Dispute:
$4,027.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lucero Designs LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lucero Designs LLC

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10/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,026.92 Amount Settled: $0.00

Customer Complaint

9/28/2022

We had contracted with Antonio Lucero for tile work that has not been completed, but for what we already paid to purchase tile and materials. He had been working on a bathroom, but he was last at our house on 28 Jan 22. He needed a shower drain grate before he could complete the shower, but he has never shown up since. We also contracted for Antonio to do tile work on a bedroom wall and two pool water features. We have paid him $460.00 for the slabs on top of the water features (paid by check on 28 Jan 22), $2032.00 for the tile to go on the bedroom wall (paid by check on 6 Jan 22), $954.92 for the tile to go on the sides of the water features (paid by check on 28 Jan 22), and an advance of $150.00 for the remaining work on the shower (paid by check on 21 Jan 22). Additionally, we have had to hire another contractor to complete the work, which included purchasing another shower drain grate in order to complete the shower, which cost $430.00, which will be paid to the new contractor upon completion of the shower tile work. We had previous work completed by Antonio, without any issues, but this issue does not seem to be getting resolved. Resolution Sought I would like Antonio Lucero to immediately refund the $4026.92 that we have paid for materials and labor that have not been provided. I would like this payment in either cash, cashier's check, or money order. With all of the difficulties in dealing with him since 28 Jan 22, I would not trust that a personal or business check would clear the bank.

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