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Luisme Couture complaints

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6117 Pacific Blvd.
Huntington Park, CA 90255 | Get Directions

(323) 382-9497

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Luisme Couture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Luisme Couture

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5/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

4/25/2024

I had a wedding dress made with them in January of this year. My wedding was April 20 and the delivery date was March 2024. On Thursday, April 18, they did not have my dress ready and they told me they still had 24 hours to deliver it. The dress was nothing I asked for and they refused to give me my money back. I was one day away from my wedding without a dress or my money. Resolution Sought I would like them to refund my money and not put more people through this situation.

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