Complaints for Luke Lowrey The Vertical Project in Beverly Hills, CA

9701 Wilshire Blvd 10th Floor, Suite L7L7
Beverly Hills, CA 90212 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized charges or debits to accounts and deceptive billing practices in connection with various vertical jump improvement offers. Customers complain after agreeing to a one time charge for a vertical jump product or service they continue to receive unauthorized monthly deductions from their credit or debit account used for the initial payment. Complainants report when they agreed to the original charge there were no disclosures advising them they were agreeing to recurring monthly shipments. ~~The company has not responded to complaints presented by our office however one complainant has advised our office that the company did issue a refund for the unauthorized charge.

Complaint Closing Statistics

0 complaints against Luke Lowrey The Vertical Project closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Luke Lowrey The Vertical Project complaints