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LUME complaints

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299 Main Street, Suite 1300, PMB 95814
Salt Lake City, UT 84111 | Get Directions

http://www.lumedeodorant.com

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Total Amount in Dispute:
$38.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against LUME closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against LUME

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1/8/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $37.60 Amount Settled: $0.00

Customer Complaint

1/5/2023

Never received my package. No way to reach an individual. I was told my credit card was charged immediately upon my order. I ordered on 12/17/22. Tacking number says it has been stuck in 55425 for 13 days, as of today. Credit card company says they can't dispute this. Resolution Sought I want a refund and no more correspondence with Lume.

Company Response

1/6/2023

The complainant contacted BCA to advise she received her product in the mail on 01/05 and the issue is resolved.

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