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299 Main Street, Suite 1300, PMB 95814
Salt Lake City, UT 84111
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http://www.lumedeodorant.com

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Total Amount in Dispute:
$38.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against LUME closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against LUME

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1/8/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $37.60 Amount Settled: $0.00

Customer Complaint

1/5/2023

Never received my package. No way to reach an individual. I was told my credit card was charged immediately upon my order. I ordered on 12/17/22. Tacking number says it has been stuck in 55425 for 13 days, as of today. Credit card company says they can't dispute this. Resolution Sought I want a refund and no more correspondence with Lume.

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Company Response

1/6/2023

The complainant contacted BCA to advise she received her product in the mail on 01/05 and the issue is resolved.

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