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LuminaSun Smart Home, LLC complaints

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344 Rolling Hills Road, #104
Mooresville, NC 28117 | Get Directions

(704) 677-7894

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Total Amount in Dispute:
$52,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against LuminaSun Smart Home, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against LuminaSun Smart Home, LLC

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $52,000.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

This company lied to me and told me i will never see a duke energy bill they base my rate off 3 of hy highest bills and we agreed on 219 a month and that i will never have to pay duke energy again I find my myself paying them 219 and still having to pay duke power 300+ dollars which is higher then any bill I had before I even got the solar panels they aren't producing ass promise all together I pay over 500 dollars a month combine now for energy that is Double almost tripple then what I was paying before this company is a scam they also promise to buy out me adt system if i switch to amp smart and that still haven't happen yet and Thier tech left hands prints all over my ceiling mates scarp in the yard and broke the outside of my attic they gave me a 50$ dollars gift card wow. Resolution Sought At this point come get there equipment off my roof and make sure no damages is done to my roof and reimburse me for every month that the system hasn't produced as promised.

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