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Luminess Direct, LLC complaints

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12802 Capricorn Street
Stafford, TX 77477 | Get Directions

(888) 793-7474

http://www.luminessair.com

For business hours please contact (888) 793-7474.

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Total Amount in Dispute:
$179.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Luminess Direct, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Luminess Direct, LLC

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6/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $39.99 Amount Settled: $0.00

Customer Complaint

5/27/2025

I have tried to no avail cancel my subscription they keep claiming they have no information on my subscription yet keep sending me products and charging me. I am so done. Resolution Sought I just want them to stop taking my money

7/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $84.11 Amount Settled: $0.00

Customer Complaint

6/6/2024

I ordered from Luminess for a trial basis. Because most companies such as this have a 30 day trial, I attempted contact with the company before 30 days were up so that I could return the product. The products were subpar and did not meet my expectations . I was told (after several attempts at email, calls) that this was a 14 day trial and the full amount was due. Resolution Sought Allow me to return the product with no monetary transaction, then cancel my order so that I do not receive from them again nor do I have to pay an exorbitant amount, when the information was not clear.

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