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Lundgren Honda of Auburn complaints

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163 Washington Street
Auburn , MA 01501 | Get Directions

(508) 832-6200

http://www.lundgrenhondaofaubu...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lundgren Honda of Auburn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lundgren Honda of Auburn

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11/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/13/2022

I bought a Jeep Patriot back in April, I had numerous of problems with the jeep, the problem is I been waiting for a intake manifold, there telling me there's a back order I ask if I can exchanged my Jeep, there refusing to give me another car, I been waiting three months for this part, it is dangerous to drive the in the condition it's in. Resolution Sought All I been asking is for them to exchange jeep for another vehicle. The lemon law states I have up to a year. I had the jeep for 7 months. Had so many problems since I bought??

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