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Luv MyTV complaints

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17610 Westland Avenue 1st Floor
Southfield, MI 48075 | Get Directions

(855) 588-6988

http://www.luvmytv.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Luv MyTV closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Luv MyTV

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5/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

Have been charging me for service I can't receive. Resolution Sought Close.

Company Response

4/15/2024

The customer received service for 3 months without paying. Customer caught up payments and upgraded service. After the upgrade customer was referred to the installation video but continued to call back to back around the clock for assistance. We offered to refund the payment and suggested that they do business with a company that would cater to their need for 24 hour service support. We refunded their money and canceled the subscription.

Customer Rebuttal

4/18/2024

If I could upload the bank statements and text messages to prove we were charged. That we reached out to him during the business hours that's listed on the bottom of the website. We called during those hours. Yes I did call repeatedly because the owner said he didn't have time to make sure the incorrect codes that he gave us worked. Because talking to his mom was more important than providing adequate customer service to paying customer. O need a link to upload my bank statement and text message. I want my money refunded not just one month. If I can't upload my proof that he's not telling the truth. Luvmytv needs to be shut down

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