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Luxe Foreign Imports complaints

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630 Orange Drive, Suite S
Vacaville , CA 95687 | Get Directions

(707) 247-5211

https://www.luxeforeigns.com/

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Luxe Foreign Imports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Luxe Foreign Imports

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11/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

10/23/2023

WARN ABOUT A DEALERSHIP IN OUR COMUNITY. I bought a car there on May. Now the bank repossessed. WHY? Because the dealership did not process 2 of mine payment and did not do the registration of my car. It's been 6 month. The owner have not done what he was supposed to do. Now the bank and I are trying to contact him and he does not answer. Now I have no money at all because I was working on app. I have no car. And I have no credit score. I have to move by the end of this month. This dealership ruined my life. There is a review that I am not the only one. Resolution Sought Do the registration of my car and title so I can get my car back. Also return to me or sand to the bank my last 2 payments that I did to them.

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