Find a reputable business?

Complaints and Resolutions

Luxe Sales & Management complaints

Read Complaints File Complaint View Full Report

13112 North Macarthur Blvd.
Oklahoma City, OK 73142 | Get Directions

(405) 506-0653

http://www.luxe-pm.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Luxe Sales & Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Luxe Sales & Management

Sort by

3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

On Jan 13th my house was at 64 but felt much colder than that. I had put a maintenance request that day and exchanged text messages with LUXE that night. They said to get back to them the next day so I told them I will not be staying in my home that night due to how cold it was. Also want to mention it was 4 degrees that night. The next day it was 1 degree Fahrenheit and my thermostat was set at 75 but it was now 56. I have a three year old daughter living with me so I had to go stay at my friends house these two days. On the 14th of January Luxe said that a vendor will be reaching out to me. The vendor came to check it and told LUXE it was doing the best it can. LUXE sent me a text that they will contact the owner about adding insulation in the attic. I asked for heaters and LUXE said I could buy some and I'd be reimbursed and for them . I went to seven different stores to find some since they were sold out everywhere and the next day went back home to connect them and the power went out for a third night I stayed at my friends house. I told them the power went out @1pm on the 15th and no one went to fix it all day. It was also 1 degree Fahrenheit that night. The next day on the 16th I called them since I wasn't getting a response from them and they finally contacted a vendor that came to fix the electricity. I asked about also getting concession for the three days that I was not able to stay in my home they said they'd let me know and I'm not begging for them to keep word. Resolution Sought I just want my reimbursement for the heaters that I had purchased and concession for the days that I was not able to stay in my home due to them not able to provide the essential heat and electricity. They are incredibly rude and unprofessional.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile