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Luxor Hotel & Casino complaints

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3900 Las Vegas Blvd South
Las Vegas, NV 89119-1000 | Get Directions

(702) 262-4000

http://www.luxor.com

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Total Amount in Dispute:
$145.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Luxor Hotel & Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Luxor Hotel & Casino

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2/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $144.97 Amount Settled: $0.00

Customer Complaint

1/6/2023

I do not owe MGM nothing. I was given completed credit because my boyfriend got food poisoning while we were on vacation at their restaurant. Resolution Sought Diana Morgan. Manager of the Risk management advised us that we would get full credit and refused for the entire stay, which that has not happen yet, but made us sign an agreement that we would release them of all liability in return for the credits.

10/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/24/2022

Luxor hotel made my wife cry on a 32nd anniversary dinner and a show with Cara topic Resolution Sought I believe an apology is needed or I will never in my lifetime go to MGM Grand Casino's or recommend them to any of my family and friends in my life

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