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Luxottica Group complaints

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P.O. Box 3070
McDonough, GA 30253 | Get Directions

(800) 343-5594

http://www.ray-ban.com

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Luxottica Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Luxottica Group

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9/20/2026

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

8/25/2026

I have the receipt back in February I bought Two pair Ray-Ban ai meta glasses they just stopped working there under warranty i call Ray-Ban there rude, I'm asking for a valcher, they have an attitude because I'm asking for a replacement under warranty at this point i want my refund and I hate Ray-Ban and I'm a photographer the operator tried to act tough, so I'm really vexed Resolution Sought Refund both pair or two new pair of ai meta glasses

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