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Luxurious Glass LLC complaints

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351 Tenth Street North
Naples, FL 34102 | Get Directions

(239) 315-4138

https://www.luxglassfl.com/

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Total Amount in Dispute:
$1,059.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Luxurious Glass LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Luxurious Glass LLC

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10/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,059.30 Amount Settled: $0.00

Customer Complaint

9/8/2023

I'm formally demanding a refund on the money I sent you on your Invoice # 1171 dated June 5, 2023 in the amount of $1059.30 to replace a broken glass on an outside French Door with cross bars making the glass appear to be divided into smaller panels. You may recall that I've requested a full refund several times during our many telephone conversations generated by myself prior to be convinced to purchasing a plain plate glass. However, after speaking with your installer, I discovered the cross bars would no longer be present making the door completely different then its counter part which I find totally unacceptable. You may recall we also discussed a French door or doors replacement option which you never followed through with a proposed bid that I could present to the owner. I'm willing to negotiate on the price for the sheet of glass you ordered if you provide a copy of your invoice for the glass. I have tried to work with you in good faith only to be disappointed on numerus occasions. At one point you told me you weren't able to purchase tempered glass, you should have been aware of that before sending me an invoice since that's your profession. At no instance did I specify any point of the glass replacement. Your installers were supposed to be qualified to determine the type of door and glass to be replaced. Resolution Sought A total or partial refund of the money I sent Luxurious Glass LLC on their invoice #1171 on June 5, 2023.

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