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Luxury Auto Collision complaints

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7382 Mansfield Hwy. Bldg 2
Kennedale, TX 76060 | Get Directions

(817) 500-7315

https://autocollisionluxury.co...

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Total Amount in Dispute:
$2,090.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Luxury Auto Collision closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Luxury Auto Collision

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11/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,090.00 Amount Settled: $0.00

Customer Complaint

11/2/2023

2006 Ford F250 was brought to luxury auto collision at 7381 Mansfield hwy ate 200 in Kennedale Tx. Julian received the vehicle and was the point of contact. It was agreed to take 1-2 weeks at the most. The truck was in their possession for 1.5 months. When we received the car back, front windows, locks, stereos, sun roof, and ac we not operable. A mechanic found that grounds had been painted over resulting in mechanical failure. The ground is located behind the covering between junction block and wheel left front wheel well. once the ground was cleared, the electric functions resumed. We have pictures documenting the damage and information detailing the issues from a certified mechanic. Resolution Sought I would like the painters to pay the bill to the mechanic attributed to the painting job done incorrectly.

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