Find a reputable business?

Complaints and Resolutions

Luxury Egyptian Linens complaints

Read Complaints File Complaint View Full Report

21010 Southbank Street Suite 215
Sterling, VA 20166 | Get Directions

(800) 674-5735

http://www.luxuryegyptianlinen...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$126.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Luxury Egyptian Linens closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Luxury Egyptian Linens

Sort by

4/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $126.00 Amount Settled: $0.00

Customer Complaint

4/4/2022

I ordered a California King down comforter and after I placed my order never got a confirmation email of my purchase or tracking number or heard anything about my order I have emailed them on a lot of different occasions and also called to reach a recording telling me a staff member will get in touch with me quickly by email there's no way to reach anyone or to talk to anyone I still have not gotten a email back from them and it's been about 2 weeks now Resolution Sought I want my order that I placed with them or I want my money back.

Company Response

4/15/2022

We received this order on March 26th, 2022. On the same day, the customer sent us the following email: message "I have a charge on my card from you guys and I have never ordered from you all" . We responded to the customer the same day with the copy of the order we received and requested confirmation if we could ship the order as received. We offered to either ship the order or cancel and refund the order. Customer never responded to us. We sent another follow up on March 31st and still did not receive any response. Subsequently, we received a chargeback from the customer. We have already responded to the chargeback providing a full refund as chargeback settlement. It is extremely difficult to communicate with the customer. We didn't ship because the customer stated they never placed this order. If customer responded to our emails, we could have either shipped the order or issued a full refund and cancelled the same day. However, customer never responded to any of our emails and instead filed a chargeback through the credit card company.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile