Complaints for Luz Scholarships in Long Beach, CA

211 East Ocean Blvd. Suite 250
Long Beach, CA 90802 | Get Directions

(800) 872-3227

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with scholarship source lists provided. Some students complain lists contained duplicate entries, outdated addresses, or student profiles did not match the requirements of the scholarship sources listed. Other students allege the company fails to honor their money back guarantee. Students find they are unable to obtain rejection letters as required to prove refund eligibility. Those who are able to comply with refund requirements are sent a savings bond in lieu of the cash refund expected. The company responds to some complaints by stating rejection letters are needed for cancellation and refunds are issued in the form of a $100 U.S. Savings Bond. A refund was provided in one case. Many other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Luz Scholarships closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Luz Scholarships complaints