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Lyft, Inc. complaints

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548 Market Street, Suite 68514
San Francisco, CA 94104 | Get Directions

(855) 865-9553

http://www.lyft.com

For business hours contact (855) 865-9553

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Total Amount in Dispute:
$31,394.00

Total Amount Settled:
$80.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

104 complaints against Lyft, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
103	Unanswered

104 complaints against Lyft, Inc.

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $96.70 Amount Settled: $0.00

Customer Complaint

4/5/2024

Driver continued to drive for an hour after dropping me off on my credit card and scammed me ! He was on the phone the whole time talking to his friend laughing the whole ride and the whole time he was planning to scam me. Then I contacted Lyft and they hung up on me after charging me $100 telling me it takes 5-7 days and they will only refund the remaining. Resolution Sought A refund

4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

I was visiting Colorado March 4 through March 11 2024. From upstate NY. We took a Lyft to the shopping outlet on Sunday March 10th . 15 minutes after being dropped off I realized I left my phone in the Lyfts car of Albert who dropped us off. I immediately attempted to get ahold of Lyft and had much difficulty . I had to use the chat portion of the Lyft information as you could not get a human. After a few hours the chat did nothing. Filed a dispute on the app and it took hours to get back to no help at all. I gave them all the information of the car the driver and the time and date. They were to reach out to driver on Monday the 11th. It is now March 19th and have gotten no where! They now tell me the driver is not responding and they are an independent contractor and have no responsibility for what they do ! I have the find my phone app and locator and my daughter pinned the phone for 3 days in the Denver area and then last ping was in boulder Colorado until the battery died ! I have no right to contact the driver not Lyft is not holding their contractor responsible at all! What recourse do I have! I am now going to report it stolen ! Please advise me.. This is not right and get no support from Lyft! Resolution Sought Hold the company responsible for their contractors. They have very little support for any issue that occurs. This could have been nipped immediately if I could have support and get ahold of someone that actually could help.

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