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Lyft, Inc. complaints

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548 Market Street, Suite 68514
San Francisco, CA 94104 | Get Directions

(855) 865-9553

http://www.lyft.com

For business hours contact (855) 865-9553

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Total Amount in Dispute:
$49,793.00

Total Amount Settled:
$80.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

82 complaints against Lyft, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
81	Unanswered

82 complaints against Lyft, Inc.

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9/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

8/15/2025

My issue is when I signed up for Lyft drive express rental cars. Is it states that deposits will be refunded soon return of vehicle. Period! I borrowed the money to get the rental car. And Lyft expects you to pay $340 a WEEK for that rental car. There are days you're unable to make 20$. And if sick more than one time , after giving you a 1x pass your banned from driving for thenm EVER again. It's not a. Feasible solution they aren't helping someone to be able to be a driver. Thst person it only working to pay for thst rental car. That's it. Nothing extras and driver pays their own gas .. I cups ask for more but 350$ is nothing compared to what Lyft is making on this Resolution Sought My deposit of 350$ and once I am able to get my own car to let me still drive for them

9/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

8/11/2025

I went online to get a ride to the airport and scheduled it two days in advance so I could get everything scheduled no mistakes Lyft company said they pick me up and take me to airport on August the eighth and the man Elvis was the driver well I gave them a new credit card to make sure everything was good payment well the man didn't show up this morning it was horrible I never received any notification from Lyft about a change or a change or anything was wrong but after I called them and ask them was the problem they my bank card didn't work but I gave them a new credit card and I told them to use it they tried it and it worked so I said other excuses are you going to say now then they said we will speak to the driver that was it sad I had pay $211.00 for another ticket for tomorrow morning and they charged me for the ride to the airport that was late all together 250.00 $ what's bad business company they said they would give me 5$ discount it's crazy what can do this company don't want to be accountable for there mistakes it sad my name is Gary Geimer the schedule time was 4:45 this morning can you file a complaint for me Resolution Sought Tell them to pay me for my flight they caused me to miss because there driver didn't show up and be accountable for his actions thank you

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