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Lyft, Inc. complaints

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548 Market Street, Suite 68514
San Francisco, CA 94104 | Get Directions

(855) 865-9553

http://www.lyft.com

For business hours contact (855) 865-9553

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Total Amount in Dispute:
$48,184.00

Total Amount Settled:
$80.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

80 complaints against Lyft, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
79	Unanswered

80 complaints against Lyft, Inc.

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10/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

9/25/2025

I've taken Lyft 4 times and been charged 6 times once for each ride to and from place and then both times the total of those costs I have snapshot la of bank statements and yet I wonder if people are aware of this tactic there is a clause written deep within the app that charges for the total charged will be refunded but there's no 24 hour customer service support anywhere you can only tell them that you're not happy with the service and still nothing so I need help because I'm disabled Resolution Sought Refund

10/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $25.00 Amount Settled: $0.00

Customer Complaint

9/16/2025

I enrolled in their unlimited plan for one month. They took my money instantly and my account showed active on the app. Anytime I try to get a bite it would not let me say my payment method was not accepted even though it shows I paid on the app and in my bank. Customer service was not helpful they cannot figure out the problem. Then when I requested a refund they said it would take over a week to get me my money back. Resolution Sought That they get this company together. That they learn to accept all payment methods. That their refund department gives you your refund instantly and doesn't make you wait a week.

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