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Lyman's Auto complaints

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24 Flanagan Drive
Plattsburgh, NY 12901 | Get Directions

(518) 324-4536

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Total Amount in Dispute:
$2,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lyman's Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lyman's Auto

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6/27/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

6/8/2021

I brought my vehicle there for a timing belt replacement. Joe supposedly changed my timing belt. Never did the work. Timing belt broke on my car a month later. Told me he would go good for it. Towed my vehicle there, removed timing belt. Kept it and told me he was not going to help me out in my situation. Ruined my motor will cost 2800.00 to 3500.00 to replace it. They are also inspecting unsafe vehicles. Not a good way to do business in my opinion. Resolution Sought I would like this investigated and make sure it doesn't happen to the next person. It would be nice if my motor was replaced or to be compensated for my loss

Company Response

6/15/2021

The customers brought their vehicle here for a timing belt replacement and brought their own parts from some online business. They were told when they brought the vehicle that we can't warranty parts we didn't personally buy and they said ok. They drove the vehicle 7,000 miles three months later their part they bought had broken. We towed the vehicle in the vehicle never left the tow truck we only pulled the timing belt inspection cover only to notice the belt was not in place. Told customer they had to remove the front covers to access the belt in the bottom of the engine. All of our repairs are made on camera because we have a 16-camera security system. To sum it up all repair shops do not warranty customer supplied parts. The labor was warrantied for thirty days witch there was nothing wrong with the labor because if there was it wouldn't have gone that long or that far.

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