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Lynnes Nissan City complaints

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318 Bloomfield Avenue
Bloomfield, NJ 07003 | Get Directions

(877) 535-6227

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Total Amount in Dispute:
$2.00

Total Amount Settled:
$2.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lynnes Nissan City closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lynnes Nissan City

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11/16/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2.00 Amount Settled: $2.00

Customer Complaint

10/21/2022

I returned a car the next day they sold me that was not working properly the maintenance lights came on the car was returned Monday they agree to put back my 2000 dollars in my account Monday the money was not in my account Thursday I wen to Lynne's and they told me my money in my account it is not there I call them today they told me the process it and put it in my account yesterday I am getting the runaround for my refund of 2000 dollars Resolution Sought Please call and ask them to refund me my 2000 dollars asp please.

Company Response

11/4/2022

Customer returned the vehicle, which has no issues because he didn't like the car. He returned the vehicle to us on 10/17/2022 and his full deposit was performed on 10/19/2022 which takes about three business days to refund on customer's account.

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