Complaints for M & A Associates in San Bernardino, CA

688 North Arrowhead Avenue #206
San Bernardino, CA 92401 | Get Directions

(909) 888-6880

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents their ability to stop foreclosure fail to perform services as promised and generally deny requests for refunds based on non-performance.~~The company responded to one complaint by requesting the name of the client asking the complainant to contact them and claiming they have attempted to speak to the customer by telephone and letter regarding a refund. The company's response did not indicate if a refund was actually issued.

Complaint Closing Statistics

0 complaints against M & A Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

M & A Associates complaints