Complaints for M & E Auto Transport in Norwalk, CA

10929 Firestone Blvd Suite 181
Norwalk, CA 90650 | Get Directions

(800) 690-1796

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deliveries arrive late, difficulty speaking with company representatives to find out the status of delivery, or that vehicles are damaged while in transport. Other customers complain of the loss of personal possessions left in the vehicle, or difficulties with processing damage claims.

The company responds to one complaint by stating they did not transport any vehicle for the customer and suggests the customer read their paperwork to find out the name and address of the actual shipper.

Complaint Closing Statistics

0 complaints against M & E Auto Transport closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

M & E Auto Transport complaints