Complaints for M & K Appliance in Long Beach, CA

1701 East Pacific Coast Highway
Long Beach, CA 90806 | Get Directions

(562) 599-2372

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sells defective or unserviceable appliances. Customers complain appliances are delivered with serious repair issues; washers will not spin refridgerators do not keep food cold; and clothes dryers will not dry clothes. Other customers complain after paying in full for appliances the company failed to deliver at all. Almost all complainants express dissatisfaction or frustration with obtaining warranty repairs claiming; problems are misdiagnosed. To date all complaints are unanswered.

Complaint Closing Statistics

0 complaints against M & K Appliance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

M & K Appliance complaints