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M & M Auto Sales & Service complaints

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212 North Hampton Street
Kershaw, SC 29067 | Get Directions

(803) 475-3857

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Total Amount in Dispute:
$6,175.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against M & M Auto Sales & Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against M & M Auto Sales & Service

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9/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,175.00 Amount Settled: $0.00

Customer Complaint

8/17/2023

About this car from M&M Auto in Kershaw South Carolina I drove the car about 3 weeks I start having trouble with I took it back the car was worked on I was told it was fixed. A week later the car still not fixed. the car is being broke down in a repair shop four times already. I asked him what he looked at the car and help me with it he refused on yesterday I found out the last person took the car back for the same reasons. he knew the car wasn't fixed and he sold it to me anyway Resolution Sought Please repair the car correctly or give me one that runs.

Company Response

9/15/2023

I Michael Borquez have been in business for over 45 years, been in Kershaw SC since Jan 1995. The car that Joyce purchased in April of this year was sold AS IS, just like all used cars in South Carolina. No kind of warrantee was ever implied. I do have documentation to back that up. We did look at the car for her as a courtesy, the complaint she had wasn't driveability issues mostly vibration or rattle, which is common on Focus models. Now, we are 4 months later. I am not trading cars or money. Of you talke to her she is the kind of person that has something to say about any and everything. Also, I can arrange a meet with the previous owner on condition of car she sold the car to me because she purchased a new or much newer car, her work required it.

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