Complaints for M B Photo Associates in Grand Terrace, CA

12036 La Crosse
Grand Terrace, CA 92324 | Get Directions

(626) 448-1351

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they receive mailing that they have won a free photo, a 3 day 2 night Las Vegas vacation, and $500 spending money. Customers complain the offer is deceptive and misleading. They allege the "free" photo is actually a 5x7 for which they are charged a sitting fee of $8.95 when the photos are taken. There is also allegedly a $10 per person fee associated with the vacation voucher. The Las Vegas trip voucher is distributed to customers when they are called to review proofs and order. Complainants allege the company uses high pressure sales tactics to coerce them into ordering low quality, unprofessional photos, in order to obtain the Las Vegas Vacation. A few customers allege excessive delays in receiving photos, or no delivery at all. The company responds to some complaints by sending photos or vouchers. Other complaints are addressed by offers of free additional photos, or by disputing the complainants allegations. One complaint is unresolved, meaning the customer is not satisfied with the company's response. Several complaints are unanswered.

Complaint Closing Statistics

0 complaints against M B Photo Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

M B Photo Associates complaints