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M G A Entertainment, Inc. complaints

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9220 Winnetka Avenue
Chatsworth, CA 91311 | Get Directions

(800) 222-4685

http://www.bratzpack.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against M G A Entertainment, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against M G A Entertainment, Inc.

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1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I bought these LOL Dolls for my niece. Much to my surprise I was told that these dolls when put in ice cold water reveal lingerie etc., which is very insulators and unsuitable for children aged 6+. My niece is 6 years old. There are holes between the crotch of the venal dolls and the male dolls have and actual shaped poems and testicle bergen their legs. This is over and beyond the inappropriate clothing that the cold water reveals. There are no warnings on the boxes either. We are unable to contact the company directly, thru do not have a contact number at their corporate location. Resolution Sought I would like to be refunded for all this pornogtaphic inappropriate tips with the accessories that I purchased. In addition, these toys should be pulled from all shelves!!!!

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