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M Grain Inc. complaints

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2927 Norsewood Drive
Rowland Heights, CA 91748 | Get Directions

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Total Amount in Dispute:
$647,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against M Grain Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against M Grain Inc.

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1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $647,000.00 Amount Settled: $0.00

Customer Complaint

12/26/2023

My company supplies sesame seed to this business since 2015 with a credit of around 60 days for payment. The business is own by Mr. Young Jung Lee. This year he hasn't completed the payments due and disappear all of the sudden. He doesn't replies my several mails, his phone number is turned off and when I visited his office at 2927 NORSEWOOD DRIVE, ROWLAND HEIGHTS, UNITED STATES, nobody answer. Resolution Sought To complete the pending payments of the cargo sent and received by the business.

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