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M W Auto Sales complaints

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8801 Brook Rd
Glen Allen, VA 23060-4025 | Get Directions

(804) 266-2441

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Total Amount in Dispute:
$137,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against M W Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against M W Auto Sales

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11/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $137,000.00 Amount Settled: $0.00

Customer Complaint

11/1/2021

I have bought vehicle at MW Auto they do delivery I make payment I want to drive to ermelo same night then the bakkie gibes trouble wiring is damage windscreen not working dashboard not in place prop shaft lose. I call them ask to come fix the bakkie take the bakkie to the for 2 week nothing fix. Take the bakkie through test fail the road worth test say in want my money bakkie no feed back nothing. Go to dealer leave the vehicle at the dealer 3 months not received any feedback or my money. Resolution Sought I want full refund on my money.

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