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Maaco complaints

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147 East Waterloo Road
Akron, OH 44319 | Get Directions

(234) 200-1548

http://www.maaco.com/locations...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Maaco closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Maaco

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4/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/25/2022

I dropped my car off at Maaco on Waterloo Rd. Akron Ohio March 14th between 12:30pm and 1:30 pm. I was told my vehicle would be ready on the 21st. They still have the car. I was then told when I called to inquire about the progress on March 17th , it would be ready Friday or Saturday morning, because of a staffing issue. I called again on Monday the 21st inquiring why it looked as though my vehicle hasn't even been moved, and have you all done anything to my car? I was told by Austin again my car would be ready by close on Monday, " I'll call you Dorothy". I have yet to get my phone call. I'm tired of calling and being told lie after lie. I have rental car at my expense that's costing me every day past Monday. Austin never calls, I am always making the call to him, he claims he is the only one handling everything. Resolution Sought I would like Maaco to help me with the cost of the rental or deduct some of the cost of their charges I have never ran across such mismanagement in my life.

Company Response

4/4/2022

Dorothy came in and spoke with the manager and owner. We did discount her services due to the delay in getting her vehicle back to her. These are very difficult times in business as staffing is short and parts are on backorder. Dorothy was very happy with the work that we did on her car and the discount we provided to her off the original repair estimate.

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