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Maag Law Firm complaints

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22 West Lorena Avenue
Wood River, IL 62095 | Get Directions

(618) 216-5291

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Maag Law Firm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Maag Law Firm

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12/6/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/15/2021

Mr. Maag, Thomas was hire to file law suite against previous property owner for, fraud in addition, to held a lien which was going to be placed on my condo. However, the only thing Mr. Maag did was file the paperwork at the Madison county courthouse. Mr. Maag failed to have the previous owner serviced with papers to appear in court nor, file for a summons to appear in court. Failed to return several phone calls. When I spoke, with Mr. Maag in person he said " he was served he failed to appear I file a failure to appear this mean you won." Mr. Maag was asked about the lien he replied " there is no lien on your condo. Even if there was no need to worry they never foreclosure on them anyway we are In Illinois." I check with the Madison Country Courthouse there is a lien and, he failed to service the provider property owner, along with failed to file summons to appear in court or, failure appear in court. Mr. Maag took my retainer yet failed to contact me as well the previous owner or, follow though with this case. Mr. Magg negligence cost me a great hassle. Resolution Sought All I want is my money back with apology. Would like to see no one else is effect by, Mr. Maag negligence.

Company Response

11/23/2021

Company states: Please be advised that under attorney ethical rules, I'm not allowed to discuss with you any client's case, or potential client's potential case, without their excess consent. The complainant has not given me consent to speak with you. Thus, other than telling you that I cannot speak with you, and why, I cannot discuss this case. This is especially so, as I am not familiar with your organization, and thus, while there may be a dispute, I am not at liberty to discuss it with you. If, on the other hand, you provide me a signed, notarized document from the complainant authorizing me to make disclosures to you, I will do so.

Customer Rebuttal

12/6/2021

Consumer states; Mr. Maag has been removed for, case he is unethical within his practice. Consider the matter closed.

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