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Mabry Properties and Holdings LLC complaints

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1200 North Floyd Street
Jonesboro , AR 72401 | Get Directions

(870) 277-8933

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mabry Properties and Holdings LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mabry Properties and Holdings LLC

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5/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

3/29/2022

I've been renting out a duplex from Mabry property for sometime now, and my light has been out for almost two weeks due to an electrical problem, so I txt the landlord and stated that my lights has been out for a week or so and was anybody coming by to fix the problem, the landlord stated that it would be another 2 weeks till the electrician come to fix my lights but before this occurred a month ago the same thing happened light was out for 2 weeks and AC stop working it took them to 2 weeks to come fix the problem, but before that my toilet would constantly over flood for no reason and the maintenance guy came out and checked the pipes it wasn't anything stopping the toilet up on my end, so they told me to call the city cause it be a main pipe I did just that, they told me it wasn't nothing or their end, and they also tried to charge me for plumbing but like I stated it wasn't anything blocking the line, so basically I'm writing this because I'm having a hard time with them they don't wanna come fix anything that needs to be fix. Resolution Sought They should be more professional with their tenants because I feel like if the tenants are paying their rent every month it shouldn't be a issue with coming to fix a problem and it shouldn't take a week or two to have someone to fix the problem and if it comes down to waiting that long on someone to come fix it they should try to take something of of the rent for their wait.

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