Find a reputable business?

Complaints and Resolutions

Mack Worldwide Warranty complaints

Read Complaints File Complaint View Full Report

200 Morris Avenue
Springfield, NJ 07081 | Get Directions

(973) 467-2291

http://www.mackcam.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$764.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mack Worldwide Warranty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mack Worldwide Warranty

Sort by

3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $763.78 Amount Settled: $0.00

Customer Complaint

2/16/2024

On March 4, 2023, Thermador came out to service my range as per the instructions of Mack Warranty. It was a repair that their technicians could not perform so we were instructed to call thermador and have them come out. We would have to pay up front and then be reimbursed by Mack Warranty. This is the second BBB complaint I am filing on this same issue. We are owed this money and after promising (a ridiculous) 120 business days to cut a check, they still have not done so. In the mean time, we've needed 2 service calls with them which we've had to hunt them down to actually send someone out and wait over 2 months for someone to come out. This company is a disgrace. Resolution Sought I want to be paid immediately the owed amount of 763.78.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile