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Macy's complaints

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151 West 34th Street
New York, NY 10007 | Get Directions

(800) 289-6229

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Total Amount in Dispute:
$798.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Macy's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Macy's

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3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $153.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

Purchased a purse at the Macys in Lexington my in Dec. of 2023. I went to return it since my daughter already had one very similar. I was told by the associate at the Macys in Huntington WV that I couldn't because it was a final sale. I was never told that at the Lexington store even after speaking to a manager there over the original sale with the associate. Filed a complaint at the corporate office and was contacted by email and phone and was told he would send me a label to ship back and get refunded. I never received the label. I am very upset and I am requesting my money back with no return for all the mis representation, lies and inconvenience. I have tried contacting the agent since at the corporate office and not available and no response by email either. Very disappointing! Resolution Sought Refund the 153 dollars

1/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $644.97 Amount Settled: $0.00

Customer Complaint

12/6/2023

I placed an order with Macy's for a leather jacket. Somehow the order got mixed up and they added an additional order for 3 more jackets. They refused to cancel my order and have already received the money. They said my order had to be cancelled within 30 minutes. I didn't find out about the order for two hours. They will not cancel my order and refund my money. Resolution Sought I want to stop shipment of my order 283549036 and get an immediate refund.

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