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Macy's, Inc. complaints

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7 West Seventh Street, Suite 1600
Cincinnati, OH 45202 | Get Directions

(513) 398-5221

http://www.macys.com

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Total Amount in Dispute:
$133,822.00

Total Amount Settled:
$5,710.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

62 complaints against Macy's, Inc. closed in last 3 years.

Complaints	Type of response
11	Making a full refund, as the consumer requested
1	Making a partial refund
32	Agreed to make an adjustment
1	Refusing to make an adjustment
9	Refuse to adjust, relying on terms of agreement
7	Unanswered

62 complaints against Macy's, Inc.

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,695.60 Amount Settled: $0.00

Customer Complaint

3/28/2024

I ordered a pair of shoe and 3 parfums from this merchants. Tracking 1Z3Y551R0368842167 Says delivered but the picture of the delivery shows on UPS site is not that of my house. I called this merchant on Friday 22 of March to inform them that the order was delivered to a wrong address and I was told I will receive a reshipment or refund with 3-5 business. On 3/23/2024 I received an email stating my reshipment / refund has been denied. I tried to explain to them that the order was delivered to a wrong address but they insisted I should call UPS to dispute the claim with them, I told them I don't have any business with UPS as I am not the shipper. Resolution Sought Refund my money.

4/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,225.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

Buy a diamond bracelet at Macy's. When I went home saw one missing diamond. Went back to Macy's the manager give me my money back. because they did not have any at store. The ordered a new one online for me never I paid $2225. Since November 11 never received it. The sales Lady who ordered the bracelet I ask to sign for the delivery. I was told it was delivered on November 14. Macy's Refuse to give me my money back. Resolution Sought Please help me get my money back.

Company Response

3/27/2024

We are in receipt of Business Consumer Alliance Complaint. We have contacted Ms. Laude and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed.

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