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Macy's, Inc. complaints

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7 West Seventh Street, Suite 1600
Cincinnati, OH 45202 | Get Directions

(513) 398-5221

http://www.macys.com

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Total Amount in Dispute:
$137,373.00

Total Amount Settled:
$1,944.00

Complaint Experience

76%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

55 complaints against Macy's, Inc. closed in last 3 years.

Complaints	Type of response
9	Making a full refund, as the consumer requested
1	Making a partial refund
29	Agreed to make an adjustment
0	Refusing to make an adjustment
9	Refuse to adjust, relying on terms of agreement
6	Unanswered

55 complaints against Macy's, Inc.

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3/9/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $25.61 Amount Settled: $25.61

Customer Complaint

2/7/2025

I ordered a pair of boots on 1/11/2025. They did not fit and were cheaply made so I returned them. I asked for a refund they sent me another pair of boots. I returned those Macy's is saying they refunded me on January 25 which is not true. I have attached my credit card statement and the page showing what Macy's has done. I don't even understand. I have not received any refund. They're showing three pairs of boots returned. I only purchased one pair and returned two pair. I just want my refund. I have called them three times. Resolution Sought I want my refund of $25.61. Returned to my credit card.

Company Response

3/7/2025

Yes thank you. They finally refunded the money and got everything straightened out. I appreciate you assistance in this matter.

12/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,596.53 Amount Settled: $0.00

Customer Complaint

12/3/2024

Purchased a 2003 Rolex Submariner on Bloomingdale's website 11/3/24 in amount of $10,596.53. I immediately tried to cancel purchase customer service was not in on a Sunday. Called 11/4 was told unable to cancel at this time. Purchased was still processing after 5 business days I called every day during this time to cancel finally a supervisor stated that was too long for processing and will contact warehouse to cancel 11/7 will receive confirmation email in 24rs. Email never . On 11/9 received email confirmation that item has shipped. Called back immediately and all I got was apology and reassurance item can be returned for full refund. Was never told refund would be processed by a third party REBAG. Received item on 11/14 started return immediately printed label BOX NEVER OPENED RETURNED FACTORY SEALED placed return slip in larger box returned same day via UPS . REBAG received item on 11/15 Was making several attempts to both companies about how long for refund only to get the run around from Bloomingdale's said I should have heard something by now will reach out to third party. I called REBAG again 11/27 to confirm item received and how long for refund have email confirmed was received on 11/15 and will receive refund with 15 business days of delivery. On 11/30 received email from REBAG apologizing for the misinformation and not be able to process refund due to serial numbers not matching to contact Bloomingdale's have been completely scammed with a bait and switch FRAUD. Resolution Sought Would like my full refund back to original form of payment. PACKAGE NEVER OPENED Bloomingdale's is in business with a dishonest fraudulent company. I was completely taken by this scam and only purchased this item because of the reputation of Bloomingdale's. I just want my rightful owed refund.

Company Response

12/4/2024

Pe consumer states; Issue has been resolved.

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