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Macy's, Inc. complaints

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7 West Seventh Street, Suite 1600
Cincinnati, OH 45202 | Get Directions

(513) 398-5221

http://www.macys.com

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Total Amount in Dispute:
$32,357.00

Total Amount Settled:
$1,477.00

Complaint Experience

69%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

45 complaints against Macy's, Inc. closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
0	Making a partial refund
22	Agreed to make an adjustment
0	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
8	Unanswered

45 complaints against Macy's, Inc.

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1/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $151.08 Amount Settled: $0.00

Customer Complaint

12/8/2025

Consumer alleges your company canceled her order after being on the phone for two hours. Consumer called in originally to make a return which was successful. However she made another purchase for a dress, she used a gift card that she has just purchased and the order seemed to be complete. However after two hours on the phone, she noticed that the email said her order was canceled. She questioned the operator who said her account needed to be verified. She had just been on the phone with you, he address was verified and she had made a return. She asked for a manager and when the manager got on the phone he asked her for her social security number which she thought was not right. Cosnumer had to go to the store and complete her return. Cosnumer wants your company to provide an apology and give her the $20 reward immediately as she was promised. Order #4688995763 Resolution Sought Cosnumer wants your cmpany to provide an apology and give her the $20 reward immediately as she was promised.

12/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/19/2025

Received a email from MACYS Thank you for your recent Macy's Privacy Request to opt-out of the sale or sharing of your personal information. We are confirming your request is verified and active, and we are beginning the process to prevent future sales of your personal information. The request ID is RA85D-DB7C Once we have completed your Privacy Request you will receive a confirmation email. Thank you, Resolution Sought Not to sale or share our information. Why do we have options not or to.

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