Find a reputable business?

Complaints and Resolutions

Macy's, Inc. complaints

Read Complaints File Complaint View Full Report

7 West Seventh Street, Suite 1600
Cincinnati, OH 45202 | Get Directions

(513) 398-5221

http://www.macys.com

Contact company for store hours.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$36,117.00

Total Amount Settled:
$1,477.00

Complaint Experience

74%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

50 complaints against Macy's, Inc. closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
0	Making a partial refund
27	Agreed to make an adjustment
0	Refusing to make an adjustment
9	Refuse to adjust, relying on terms of agreement
7	Unanswered

50 complaints against Macy's, Inc.

Sort by

12/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/19/2025

Received a email from MACYS Thank you for your recent Macy's Privacy Request to opt-out of the sale or sharing of your personal information. We are confirming your request is verified and active, and we are beginning the process to prevent future sales of your personal information. The request ID is RA85D-DB7C Once we have completed your Privacy Request you will receive a confirmation email. Thank you, Resolution Sought Not to sale or share our information. Why do we have options not or to.

11/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,086.00 Amount Settled: $0.00

Customer Complaint

10/14/2025

Macys offered a 1 day only 75 discount on 7.5' Christmas trees. As I looked they were only offering 30. I called and talked to 3 different supervisors all telling me that the 30 was the best offer. They said they had no offer on their end for the 75 and therefore couldn't honor it. They had every other offer on my email except that one. I offered to forward the email so they could see it and each individual declined saying they didn't have that capability. I was on the phone for an hour and a half and got the same rhetorical answer from each person. 30 was the best price available. I feel that either this was a misleading advertisement or a mistake on their part. Either way I feel they need to honor their offer. Thank you Resolution Sought I would like for Macys to honor the offer that was sent to me. If you need I can provide the email that was sent to me as proof. Thank you

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile