Complaints for Mag Inc. in Los Angeles, CA - 13168849

5589 West Manchester Blvd.
Los Angeles, CA 90045 | Get Directions

(877) 262-4462

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the coupons were not being honored and some of the services listed in the coupons were not included or additional fees applied to redeem the services. In one case, the customer requested to cancel services, but the company cashed the check anyway. In another case, the custoemr only purchased the coupon based upon the store hours opening late. However, after the purchase the custoemr discovered the store closed earlier than represented and requested a refund. The company responds to some complaints by explaining the certificate clearly states that some of the services are an extra charge and some of the services on the left side of the certificate are free or by offering a coupon to another facility. Customers were not satisfied with the offer to use another coupon and requested a refund. The company did not provide refunds.

Complaint Closing Statistics

0 complaints against Mag Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mag Inc. complaints