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Maggie's Shutters complaints

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12473 Gladstone Avenue Unit W
Sylmar, CA 91342 | Get Directions

(661) 297-6251

http://www.maggiesshutters.com

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Total Amount in Dispute:
$3,150.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Maggie's Shutters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Maggie's Shutters

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2/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

On August 26, 2022, Brandon from Maggie's Blinds came and measured my windows. The price quoted for blinds was $2800.00, I gave Brandon a check for $1400.00 for deposit which was cashed 3 days later. Blinds we're promised 8 to 10 weeks. I called for status on 8th week, they told me Blinds would b ready on Nov 7. They would call with a time. I received no call. After numerous times calling I finally received a call from Brandon stating I would get my blinds on Dec 1 for sure and he would call with a time. This did not happen. I called several times, until Brandon called me back. We agreed a refund would b best. Brando. Stated I would receive a refund in 7 to 10 days via Zelle. I called on the 9th day, whereas Michelle from Maggie's started Brandon said he would call me back. He said I would get my refund on Saturday the 10th . This did not happen. Resolution Sought I would like my refund of $1400.00 as promised. I have a text he sent confirming this!

1/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,750.00 Amount Settled: $0.00

Customer Complaint

12/8/2022

On 8\29\22 Maggie's Shutters representatives, his name was Brandon came out to my home to measure for shutters. Brandon promise me and my daughter that our shutters would be delivered before Thanksgiving, the 24th of November. Brandon collected a deposit of 1750.00. I am a senior on a fixed income and we have attempted to contact Maggie's Blinds for over two months and have left numerous messages with a live answering service and have never received any responds whatsoever as of this date December 6,2022. I am filing a complaint of that this business is taking money and advance of me, a senior citizen. Resolution Sought I would like you to reach out to Maggie's Shutters for a full refund of my $1750 or my shutters to be installed before Christmas 2022.

Company Response

1/17/2023

Per Consumer: I would like to thank Business Consumer Alliance for your assistance in contacting Maggie's Shutters and Blinds on my behalf. On January 11, 2023 the installer from Maggie's Shutters came completed the installation of my shutters. Thanks again for your support, because of your support Maggie's Shutters complete job.

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