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Magic Dragon USA complaints

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208 Bonnie Blue Lane
Livingston, TX 77351 | Get Directions

(210) 744-7271

http://magicdragonusa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Magic Dragon USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Magic Dragon USA

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1/27/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/14/2026

This business mass deletes reviews of their store and products, only keeping the good reviews, they cite themselves as having "Diamond Transparency" on their website but I know for a fact that they delete bad reviews because my review, and many others have been deleted by them. Their business also runs on a model called "scalping" which you probably know about, where they go to stores and buy out all of the collectible items to resell to other people at a higher price, not illegal but just letting you know. There are videos online of the person in charge of the business, Cody, harassing people and making threats in stores so he can buy out all of the collectible items to resell. He also sells items that are labeled "not for resale". So that is illegal. Resolution Sought I'd like you to shut this horrible business down.

Company Response

1/15/2026

We appreciate the opportunity to address this concern. Magic Dragon USA maintains a strict policy of publishing only verified reviews from confirmed purchases through our store (online or in-person). This ensures transparency and accuracy for our genuine customers. The individual filing this complaint has confirmed they are not a customer of our business and have not made any purchase from us. Therefore, they do not qualify to submit a review under our verification process, and no review from them has been deleted or suppressed — it was never eligible for publication in the first place. The additional allegations mentioned (regarding in-store behavior at third-party retail locations, inventory sourcing, or videos online) relate to non-customer encounters unrelated to any transaction with Magic Dragon USA. These do not constitute a valid consumer complaint about our products, services, or business practices toward paying customers. Reselling collectible items is a standard and legal practice in the industry, and labels such as "not for resale" on certain products are manufacturer guidelines, not laws prohibiting secondary sales. We remain committed to excellent service for our actual customers and invite any legitimate purchaser with an issue to contact us directly for resolution. We have no record of prior contact or complaint from this individual. Thank you for your mediation assistance.

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