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Magic Locksmith complaints

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2107 East 18th Street
Brooklyn , NY 11229 | Get Directions

(718) 368-3500

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Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Magic Locksmith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Magic Locksmith

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2/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

I gave the young kid the key to be made. I asked him if it doesn't work will I get my money back, he said yes. I came back with the key and receipt and he is not giving me the money back. Resolution Sought I want my money back. And I want everyone to know that this magic locksmith does bad business with everyone this is not the first time that this happened to customers they make keys that don't work and don't give back the money.

Company Response

2/1/2024

Company states; Customer brought in a key and a key duplication card. Customer asked store associate if her card matched her key, Customer was told there is no way to know. There are two choices make a copy only from the key for $25, or take a risk and make the key according to the duplication card for $15. Customer was advised along several times. Customer came back being very belligerent and threatening when in the wrong when the key did not work to the point where police had to be called in order to remove the customer from the premises and be given a no trespass warning. Along with several verbal warnings that we do not take responsibility, there are several signs hanging explaining this as well. To back the truth to our statement there is CCTV footage and a police report stating that the customer is in the wrong. In addition customer brought her husband to stand outside and not let our employee leave the business when it was the end of his shift. Customer was using racial slurs against our employee, who is from Ukraine. She was wishing him death and so many other things that I can't even repeat. Thank you, Magic locksmith.

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