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MagicJack LP complaints

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931 Village Blvd., Suite 905 Box No. 386
West Palm Beach, FL 33409 | Get Directions

(561) 594-9787

http://www.magicjack.com

For Business Hours contact (561) 594-2140

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Total Amount in Dispute:
$55.00

Total Amount Settled:
$55.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against MagicJack LP closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against MagicJack LP

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12/18/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $55.00 Amount Settled: $55.00

Customer Complaint

11/21/2025

They accused me of Fraud and disconnected my service in early August 2025, calls and many emails got me nowhere I'm afraid of losing a phone number I have had for 17 years because they won't let me Port the number to a New Provider. Nobody at MagicJack will tell me what I did, I think my account was Hacked and changed the primary holder of what was my Account with them and now it's keeping me from getting any answers from them. Resolution Sought Just let me port (switch) my home phone number to a new provider .

8/30/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/31/2023

I cannot make or receive calls, despite paying my subscription up to 2024 and paying again on June 13 2023 on MJ prompting up to 2025. I have checked my account #240 44874 and confirmed that MJ has received the payments. Yet still whenever I try to make a call I am getting a message that my subscription has expired. It is clear that MJ is not checking my account and numerous attempts to contact MJ have been futile. Previously MJ had a Chat associated with their EMail system which made such enquiries and problem much easier. Now they have stopped the Chat and trying to telephone is also futile. It is as if all MJ has cut of all communication from subscribers. Resolution Sought Updating of my account to remove the expired message and Reactivation of 561 531 6323 to make and receive calls lek before. Also they must extend my expiry date taking consideration of the time that has been lost due to their inefficiency. Also MJ must reopen communication lines once more instead of < no reply> systems presently in place. MJ must inform me via EMail as soon as the line is reactivated to make/receive calls

Company Response

8/15/2023

Based on the customer’s account review, we show that the incorrect magicJack device was renewed; therefore, we have switched the subscription to the correct magicJack device. The customer would need to reset the device if he does not have a dial tone. He can refer to our help site, https://help.magicjack.com/faq/support/technical-support/, should he require technical assistance.

Customer Rebuttal

8/17/2023

Thank you very much for your kind assistance, without which my problems would not be resolved. Upon hearing from you I was able to successfully put through a call after a very long time, and everything seems back to normal. ''You will note that MAGIC JACK has acknowledged that it has switched the subscription to the correct device. at their end'' Without your intervention, this was not possible before. Also MJ has not made any attempt to refute my other complaints such as the enormous difficulties in locating a portal to send them an Email as well as all other means of communication was effectively blocked, etc. I have taken note of their help site and will try to address the other issues directly with them. Once mare, thanks again for your assistance.

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